- Rigorous health & safety procedures
- New reservation and virtual queue system to promote safe distancing
October 6, 2020 – Gateway Casinos & Entertainment (Gateway) is pleased to announce that it will re-open select properties in Ontario as part of the province’s Stage 3 guidelines. Beginning on Thursday, October 8, locations in Woodstock, Clinton and Hanover will re-open and all other Gateway locations – except for Casino Rama Resort – will re-open on Saturday, October 10. Under this framework, all properties will be restricted to the government mandated maximum of 50 guests, and will only include slot machines. Table games will not be operational and non-gaming amenities will be very limited.
At opening and in the coming days, we will be operating with a reservation and invitation system for our customers only. Due to the 50-customer capacity restrictions, properties will be open to invited My Club Rewards members only. Invited members will be notified by email with details on how to make reservations.
Casino of the Sky and Casino of the Earth are open with safety measures in place. Slot machines and chairs at tables will be limited to encourage distancing between guests. Disinfecting wipes and hand sanitizer are located throughout the property for your use to wipe down machines or tables before you play. On March 19, the American Gaming Association issued a release on the crisis. AGA President and CEO Bill Miller said: With a spike of coronavirus cases in the fall and winter of 2020, casinos are once again being forced to shut down in many states. Most casinos remain open in some respect, but that will likely change. According to the American Gaming Association’s COVID-19 Casino Tracker, 11 of the 52 casinos open nationwide are in Deadwood. The other 41 are tribal-owned casinos. So far, local sources are reporting that the reopenings have gone well. The casino, a sister property to Spotlight 29 Casino, also closed at 6 p.m. March 19 and is closed until further notice. Valley View Casino & Hotel Where: 16300 Nyemii Pass Road, Valley Center. According to the American Gaming Association’s COVID-19 Casino Tracker, 11 of the 52 casinos open nationwide are in Deadwood. The other 41 are tribal-owned casinos. The other 41 are tribal-owned.
“We are excited to be able to re-open our Ontario properties and welcome back some of our team members and customers. The health and well-being of our employees and guests is our top priority,” said Tony Santo, CEO at Gateway Casinos. “We look forward to fully re-opening and welcoming more of our guests back in the future as capacities are increased and restrictions are lifted.”
Maintaining a clean environment is a year-round priority and it is regular practice to clean all hard surfaces, such as door handles and tables. Under the current environment, Gateway is being hyper-vigilant in our cleaning protocols throughout our properties to prevent the spread of transmittable illnesses, including COVID-19.
Gateway has implemented a new reservation and virtual queue system that will allow guests to book their play time online, check-in upon arrival and safely wait in their vehicles until we are ready for their entry. “This system will allow our staff to properly prepare the gaming floor for our guests, and ensure there is no congestion at the entrance as they wait to enter,” said Santo. “Things may look and feel a little different around the property, but we remain committed to making your visit enjoyable.”
For more information on the Company’s health and safety protocols, click here.
Property | Re-Opening Date | Hours of Operation |
Playtime Hanover | October 8 | 9:00am – 1:00am |
Gateway Casinos Woodstock | October 8 | 9:00am – 1:00am |
Gateway Casinos Clinton | October 8 | 9:00am – 1:00am |
Cascades Casino Chatham | October 8 | 10:00am – 2:00am |
Starlight Point Edward | October 10 | 10:00am – 2:00am |
Gateway Casinos Sarnia | October 10 | 9:00am – 1:00am |
Gateway Casinos London | October 10 | 8:00am – Midnight |
Gateway Casinos Sudbury | October 10 | 10:00am – 2:00am |
Gateway Casinos Sault Ste Marie | October 10 | 9:00am – 1:00am |
Gateway Casinos Thunder Bay | October 10 | 9:00am – 1:00am |
Gateway Casinos Innisfil | October 10 | 10:00am – 2:00am |
Casino Rama Resort | CLOSED |
For re-opening information including details on all amenities and opening hours, please visit the individual property website or follow them on social media.
Media Contact:
Gateway Casinos & Entertainment:
Rob Mitchell
Director, Communications & Public Affairs
226-235-6548
About Gateway Casinos & Entertainment Limited
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 26 gaming properties in British Columbia and Ontario and two additional properties in Edmonton, Alberta. Across its entire portfolio, Gateway currently employs over 8,000 people and features approximately 421 table games (including 48 poker tables), 14,162 slots, 82 food and beverage outlets and 561 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business ofgaming and entertainment in Canada. Additional information is available at www.gatewaycasinos.com.* All figures as at February 13, 2020
A Message From Mohegan Leadership
First, we hope that you and your families are safe and well. The past few months have presented each of us with hardships that seemed unfathomable just a short time ago. But these hardships have also presented us with an opportunity to come together as one community. It has also made us appreciate life’s simple moments. While no one knows how long it will take for things to get back to ‘normal,’ we are here, prepared and ready to welcome you back.
Our team has tirelessly been working around the clock to develop and implement first-in-class standards and safety measures consistent with or exceeding guidelines by state and federal officials. These measures, which you will find below, have been endorsed by our Chief Medical Director and Tribal Health Department. We will continue to moderate and make changes as necessary to our procedures based off their guidance to ensure the highest level of safety for our guests and team members. This guidance and level of standards will be implemented at all seven resort destinations in North America operated and managed by Mohegan Gaming & Entertainment, some of which have already begun to reopen.
As we ramp up our next phase of reopening, which includes various openings of our dining, hotel, retail and other popular venues, we will continue to ensure we are responsible and appropriate with our approach. While we understand that the continued closure of some of these experiences may be inconvenient, we look forward to reopening them when the time is right. Our number one priority is the safety and well-being of all guests visiting Mohegan Sun as well as the health of all our passionate and dedicated team members.
We are thankful for our 6,500 team members, who are an extension of our Mohegan family, for their tireless efforts today and every day. We appreciate your continued loyalty and look forward to welcoming you back soon.
From the Mohegan Tribe, Mohegan Gaming & Entertainment and Mohegan Sun family, muykuhkukw qa wuyámukw (Be strong and be well).
How Mohegan Sun Stays Open and Keeps You Safe
We are excited to welcome you back! It takes all of us so be sure to do your part and follow our social distancing and safety guidelines to ensure a safe, enjoyable time for you and those around you.
Please note we love welcoming guests of all ages to Mohegan Sun, but as we reopen, it is important to us to put your health and safety first.
To protect those who are most vulnerable to COVID-19, we recommend that anyone over the age of 65 or in a high-risk group please visit us at a later date when it is safer to do so. If you are visiting from out-of-state, please follow guidance from Connecticut's Travel Advisory before visiting Mohegan Sun.
Thank you for playing it safe!
Should you visit? Ask yourself these important health questions before deciding.
By Working Together, We Win Together
Do Your Part, Stay 6 Feet Apart
Maintain a safe distance of 6 feet or more from others as much as possible.
Look for signs on the floor in places where lines may form to ensure distancing
4 Aboard – To practice safe social distancing, please limit elevator passengers to 4 at a time
Casino Open Soon
Plexiglass has been added to transactional locations
Every other slot machine will be available for play and seating at table games will be arranged to allow for safe distances between players
Have Good, Clean Fun
Wash your hands often
Swipe a wipe - For your safety, please sanitize your hands and wipe down your machine or table and chair before you play
Hand sanitizing stations have been added throughout the property and are available on each table game
Know Before You Go Temperature Check
A simple, non-invasive temperature check will be performed on all guests and team members as they enter the property, and protocols are in place to monitor symptoms.
- Any person with a temperature reading higher than 99.9 degrees will be re-tested to confirm
- If the reading is still high, guests will be asked to return when they feel healthy and will be reminded to follow up with their health care provider
Be Social, Be Safe
It is mandatory for guests and employees to wear masks unless eating or drinking. If you do not have a mask, security will provide one to you.
At this time, smoking will not be permitted indoors anywhere. Please use designated smoking areas outside.
Relax & Recharge
Open restaurants and bars will reduce seating to allow for physical distancing during dining and only patio or atrium seating will be provided
There will not be any self-serve or drink stations
Seasons Buffet will be closed
Safe In Your Room
Turn down service will not be offered at this time
Housekeeping will be limited on multiple night stays
The Sky Tower Pool and fitness centers are now open with limited & monitored capacity, masks must be worn unless proper social distancing is maintained, jacuzzis remain closed.
Yale New Haven Health COVID-19 Testing Site
in partnership with the Mohegan Tribe
Drive-Thru Testing Site Located at Thames Garage
Hours of Operation: Available daily from 7:30am - 5:00pm until further notice
Scheduling: Appointments are required and can be made by a physician placing an order or by utilizing our website. Answer a few questions and select an appointment time under MOHEGAN SUN THAMES GARAGE TESTING SITE
The website automatically generates an order
Hours of Operation: Available daily from 7:30am - 5:00pm until further notice
Scheduling: Appointments are required and can be made by a physician placing an order or by utilizing our website. Answer a few questions and select an appointment time under MOHEGAN SUN THAMES GARAGE TESTING SITE
The website automatically generates an order
Casino To Open Soon
Who Can Get Tested?: Asymptomatic and symptomatic, all ages. If a child is under the age of 18, a parent or guardian must be present at the testing with him/her. All adults over 18 must bring a photo ID. Face masks are required. Unlimited tests per vehicle.
Billing: Insurance will be billed but we are not balance billing at this time (no cost to the patient)
Test Result Turnaround Time: Results may be available in as little as 48 hours
Test type: PCR (Swab)
Billing: Insurance will be billed but we are not balance billing at this time (no cost to the patient)
Test Result Turnaround Time: Results may be available in as little as 48 hours
Test type: PCR (Swab)
Openings & Information
What's Open?
Casino of the Sky & Casino of the Earth
Comix Roadhouse & Comedy Club
Kids Quest & Cyber Quest
Mandara Spa
Mohegan Sun Golf Club
Poker Room
Race Book
Sachem Lounge
Sky Hotel & Earth Tower
Sky Tower Pool
Comix Roadhouse & Comedy Club
Kids Quest & Cyber Quest
Mandara Spa
Mohegan Sun Golf Club
Poker Room
Race Book
Sachem Lounge
Sky Hotel & Earth Tower
Sky Tower Pool
A wider range of dining and retail offerings will be opening for dine-in and take out as well as expanding hours and services! Reservations are encouraged.
What's Closed...For Now?
Box Office
Line Run and Charter Buses
Mohegan Sun Arena
Earth Tower Pool
Seasons Buffet
Valet Parking
Wolf Den
Line Run and Charter Buses
Mohegan Sun Arena
Earth Tower Pool
Seasons Buffet
Valet Parking
Wolf Den
Both hotels are open for reservations and are adding more rooms. Reservations are open to all guests and no longer limited to local states. Some changes have been implemented to promote social distancing. Valet parking will not be available but you can still pull up to the hotel, place your luggage on a cart, and self-park your car. The Sky Tower Pool and fitness centers are now open with limited & monitored capacity. The Earth Tower pool will remain closed until further notice. Masks must be worn when entering and exiting the pool area, but may be removed unless proper social distancing cannot be maintained. The Jacuzzi will remain closed until further notice due to its small size and the inability to properly social distance. We will not be offering turndown service and housekeeping will be limited during multiple night stays. All rooms will be cleaned and disinfected according to CDC guidelines including using sanitization fogging after each stay between guests so you can settle in as soon as you arrive. Room service will be available but will be placed outside your room for you to pick up.
FOR MORE INFORMATION
FOR MORE INFORMATION
Casino of the Sky and Casino of the Earth are open with safety measures in place. Slot machines and chairs at tables will be limited to encourage distancing between guests. Disinfecting wipes and hand sanitizer are located throughout the property for your use to wipe down machines or tables before you play. Playing cards, dice and high touch points will be cleaned and sterilized frequently.
To uphold the highest safety standards for our guests and team members, our open restaurants and bars will maintain compliance with Connecticut State guidelines. Open restaurants and bars will reduce seating to allow for physical distancing during dining, reservations are encouraged. There will not be any self-serve or drink stations. Menus, check presenters and other high touch points will be disinfected after each use. Dining rooms will have last calls for in-restaurant food service no later than 9:30pm. Please check individual dining and bar pages to stay up to date on specific changes during this time.
At this time, no smoking will be permitted indoors. Please use designated smoking areas outside and maintain physical distance from other guests.
Sachem Lounge has reopened for our Soar guests with new safety guidelines. The following rules are now in effect:
- Seating is at 50% of normal capacity as we have removed half of the tables and chairs from the lounge
- Soar access only until further notice
- Limit of 4 people total (cardholder +3) at all times
- Due to limited seating, we will have a 1 hour time limit during busy times
- All guests must have a seat as we cannot allow extra guests to be standing
- Sachem Lounge is re-opening as a non-smoking area
- Masks should be worn by all guests when not eating/drinking
ASPIRE CHECK-IN
At this time Aspire and Thirty Three are not open. In an effort to maintain the safety of our guests through social distancing and utilize our spaces wisely, Soar members and above can check-in at the Aspire Desk.
Beginning on October 9th at 9:00am VIP's & Soar members and above can check-in at the Aspire check-in area. The check-in area will be open from:
- Sunday - Thursday: 9:00am - 10:00pm
- Friday & Saturday: 9:00am - Midnight
No Aspire amenities will be available such as private concierge, valet and bell service. If a guest would like to drop off their luggage, they will be asked to pull up to the main Hotel lobby and self-park. A Bellman will be there to assist any Guest who requires assistance.
No food will be offered to any guest at check-in. Only sealed beverages such as bottled water and soft drinks will be available.